Privacy Policy

Last updated: YYYY-MM-DD

1. Introduction

[RESPONSIBLE_PARTY] (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

Responsible Party: [RESPONSIBLE_PARTY]
Operator (hosting/technical): [OPERATOR]
Contact: [CONTACT_EMAIL]
Website: [SITE_URL]

2. What Personal Information We Collect

We only collect personal information that is adequate, relevant, and not excessive for the purpose for which it is collected (POPIA Condition 3 — Purpose Specification).

When you submit the contact form, we collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Company name (optional)
  • The content of your message

We do not collect sensitive personal information (as defined by POPIA Section 26) through this website.

3. Why We Collect Your Information

Your information is collected for the following specific, explicitly defined, and lawful purpose (POPIA Condition 2):

  • To respond to your enquiry or request for services
  • To send you information you have requested about our services

We will not use your personal information for any other purpose without your explicit consent.

We process your personal information on the following grounds:

  • Consent: You have given your consent by submitting the contact form (POPIA Section 11(1)(a); GDPR Article 6(1)(a))
  • Legitimate interest: To respond to your direct enquiry

5. How We Store and Protect Your Information

Your data is transmitted securely via HTTPS. Form submissions are processed by our mail server and delivered directly to our inbox — we do not store form submissions in a database on this website.

We implement reasonable technical and organisational measures to protect your information against loss, damage, unauthorised access, or disclosure.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. Your information may be shared with:

  • [OPERATOR] (web hosting provider) — solely for the purpose of operating this website
  • Service providers bound by confidentiality agreements who assist us in delivering our services

7. Cookies and Analytics

This website uses cookies for analytics purposes (Google Analytics 4). You will be asked for your consent before any analytics cookies are set. You may withdraw consent at any time using the cookie preferences link in the footer or banner.

Essential cookies are set for the operation of the contact form (CSRF session token) and do not track you.

8. Your Rights

Under POPIA and GDPR, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information (“right to be forgotten”)
  • Object to the processing of your information
  • Withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us at [CONTACT_EMAIL]. We will respond within 30 days.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last revision.

11. Contact / Complaints

If you have concerns about how we handle your personal information, contact us at [CONTACT_EMAIL].

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za